Privacy Policy

At Knoos Alankaran, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit and make purchases on our website. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information when you visit our website, create an account, or make a purchase:

Personal Information: This includes your name, email address, shipping and billing address, phone number, and payment information (e.g., credit card details) when you make a purchase or create an account.
Usage Data: Information about how you interact with our website, including your IP address, browser type, device type, and the pages you visit.

2. How We Use Your Information

We use your information for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing, shipment, and customer support.
Account Management: To create and manage your account, allowing you to store your information for faster checkouts and track your order history.
Communication: To send you order confirmations, shipping updates, and customer support responses. We may also send you marketing emails if you've opted in to receive them.
Improving Your Experience: To enhance the functionality of our website and understand how users interact with it, allowing us to make improvements and provide a better shopping experience.

3. Sharing Your Information

We respect your privacy and will never sell or rent your personal information. However, we may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in running our business, such as payment processors, shipping partners, and email marketing platforms. These companies are authorized to use your information only as necessary to perform their services.
Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations, such as a subpoena, court order, or other legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owners.

4. Payment Security

We take the security of your payment information seriously. When you make a purchase, we use encrypted connections (SSL) to transmit your payment details securely. We do not store your credit card information on our servers; it is processed directly by our secure payment processors.

5. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal information, subject to any legal or contractual obligations.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements. Once your information is no longer needed, it will be securely deleted.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." Please review this page periodically for updates. If any material changes are made to the policy, we will notify you via email or through a prominent notice on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to access, correct, or delete your personal data, please contact us at support@knoosalankaran.com.