Shipping Policy
At Knoos Alankaran, we are committed to delivering your favourite ethnic wear pieces in a timely, safe, and reliable manner. Please read our shipping policy carefully to understand how we handle deliveries and what you can expect.
1. Shipping Coverage
We currently ship orders across India and to selectinternational locations. Please check availability during checkout or contact us for specific queries.
2. Order Processing Time
- Orders are processed within 24 to 48 hours (excluding Sundays and public holidays) after payment confirmation.
- You will receive a confirmation email/SMS with tracking details once your order is shipped.
3. Estimated Delivery Time
| Location | Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Other Indian Cities | 5–7 business days |
| Remote/Rural Areas | 7–10 business days |
| International Shipping | 10–20 business days (varies by country) |
Note: Delivery timelines are estimates and may vary due to weather, festivals, or courier delays.
4. Shipping Charges
- Free Shipping on prepaid orders within India.
- COD (Cash on Delivery) charges may apply and are non-refundable in case of return/cancellation.
- International shipping charges will be calculated at checkout based on location and package weight.
5. Tracking Your Order
- You will receive a tracking link via email/SMS once your order is dispatched.
- You can also track your order from your account dashboard under "My Orders."
6. Delivery Delays
While we aim to ensure timely delivery, delays may occur due to:
- Courier service disruptions
- Natural calamities
- Festive rush
- Incorrect shipping information provided
In such cases, we will notify you and assist with updated delivery timelines.
7. Undelivered Packages
If a package is undelivered due to customer unavailability, incorrect address, or refusal to accept, the order will be returned to us. Re-delivery may be attempted only after re-confirmation and additional shipping charges (if any).
8. International Orders
- Customs duties, taxes, and other import charges (if any) are the responsibility of the customer.
- Delivery timelines may vary based on the destination country's customs process.
9. Damaged or Missing Items
- If your package arrives visibly damaged, please take a photo and refuse delivery if possible.
- If an item is missing or incorrect, contact us within 24 hours of receiving the order, along with an unboxing video and images, for quick resolution.
10. Contact Us
For questions regarding your shipment: support@knoosalankaran.com