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Terms & Conditions

Welcome to Knoos Alankaran. These Terms and Conditions govern your use of our website and the purchase of products from our platform. By accessing or using our website, you agree to be bound by these Terms.

1. Products and Services

We specialize in selling women's ethnic wear including but not limited to sarees, suits, kurtis, lehengas, dupattas, etc. All products listed are subject to availability.

2. Pricing

  • Prices are in INR and include applicable taxes unless stated otherwise.
  • We reserve the right to modify prices at any time without prior notice.

3. Orders and Payments

  • All orders are subject to acceptance and availability.
  • You'll receive an order confirmation via email once placed.
  • We accept payments via cards, UPI, Net Banking, and COD (where available).
  • In case of payment failure, the order will not be processed.

4. Shipping and Delivery

  • Delivery timelines may vary based on your location.
  • Estimated delivery time is 2 to 7 working days from the date of dispatch.
  • We are not responsible for delays caused by courier services or unforeseen circumstances.
  • Shipping charges, if applicable, will be displayed at checkout.

5. Returns and Exchanges

  • Returns are accepted within 7 days for unused, unwormed and unwashed items with tags with all original tags and packaging intact.
  • Certain products (e.g. sale items) may not be eligible for returns.
  • Exchanges are allowed based on availability.
  • Refunds will be processed within 5 to 7 business days after inspection and approval.
  • Return shipping costs are the customer's responsibility unless the item received was damaged or incorrect.

6. Cancellation Policy

  • Orders can be cancelled within 6 hours of placement.
  • If already shipped, cancellations are not allowed.
  • We reserve the right to cancel orders due to unforeseen issues or stock unavailability.

7. Product Descriptions and Colors

  • We strive to display product details and colors as accurately as possible.
  • Slight variations in color may occur due to screen settings, lighting, and photography.
  • We do not guarantee that your device's display will accurately reflect product colors.

8. Intellectual Property

  • All content including images, logos, text, graphics, and product designs are the property of Knoos Alankaran.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. User Conduct

You agree not to:

  • Misuse the website or attempt to access unauthorized areas.
  • Post or transmit harmful, defamatory, obscene, or illegal content.
  • Use bots, scrapers, or similar tools to extract data from the website.

11. Limitation of Liability

We are not liable for:

  • Any indirect, incidental, or consequential damages.
  • Loss of data or profits arising from use of the website or products.

12. Force Majeure

We shall not be held responsible for any delay or failure to comply with obligations under these terms if such delay or failure arises from any cause which is beyond our reasonable control.

13. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

14. Amendments

We reserve the right to amend these Terms at any time. Updated terms will be posted on the website and will become effective immediately.

15. Contact Us

For any questions, concerns, or support: support@knoosalankaran.com.